Q&A

What is Cate AI?

Cate AI is a sophisticated virtual phone assistant powered by artificial intelligence. It's designed specifically for restaurants to handle inbound calls for orders and Q&A, thereby reducing labour hours and turning people on hold into paying customers.

How does Cate AI handle inbound calls?

Cate AI takes over the handling of all inbound calls once it's on-boarded. It manages incoming calls efficiently, whether it's related to taking orders or addressing customer queries, offering an instant response to customers calling by phone.

Can Cate AI be integrated with any Point-of-Sale system?

Yes, Cate AI supports effortless integration with Point-of-Sale systems. It's compatible with major POS systems such as Square, Toast, and Clover.

How is Cate AI trained to meet each restaurant's specific needs?

Cate AI is trained based on the specific needs of each restaurant. After signing up and integrating with the Point-of-Sale system, the team behind Cate AI handles training, customizing the AI to fit the restaurant's requirements in less than 24 hours.

What functions does the analytical dashboard provided by Cate AI have?

The analytical dashboard provided by Cate AI is a tool for tracking the AI's performance. Restaurants can review and refine the AI's performance based on the data presented here. The dashboard provides insights related to saved labour hours, the success rate of upselling, order accuracy rate, average response time, and more.

How does Cate AI increase the average ticket size through smart upselling?

Cate AI employs smart upselling which contributes to an increased average ticket size. While processing orders, Cate AI suggests add-ons and specials, thereby boosting sales with each order.

Which languages can Cate AI communicate in?

Cate AI has multilingual prowess. It can interact with customers in their native language including but not limited to English, Spanish, Hindi, and Telugu, offering an enhanced communication experience.

How does Cate AI collect customer feedback?

Cate AI collects customer feedback post-order. The collected feedback provides invaluable insights and opportunities to enhance the services provided by the restaurant. This helps in ensuring every diner's experience is top-tier.

How does Cate AI link with POS systems for accurate order placement?

Cate AI establishes a seamless linkage with POS systems such as Square, Toast, and Clover. This leads to accurate order placement and automatic upselling, streamlining the order management process.

Can Cate AI be customized according to a restaurant's needs?

Yes, Cate AI can be personalized for each restaurant. The AI is trained specifically for the restaurant's needs and can be refined and adjusted according to necessity, based on feedback and performance analysis.

How long does it take to set up Cate AI?

Cate AI is designed for quick setup. After signing up, the team behind Cate AI provides initial responses in minutes and sets up a call to gather information about a restaurant's menu. The AI is trained and ready to take orders within 2 hours.

How efficient is Cate AI in handling peak hour orders and queries?

During peak hours, Cate AI is capable of speeding up order handling by up to 76%. It can handle an unlimited number of inbound calls as well as texts, making it proficient in handling high traffic situations.

How much can a restaurant save in labour hours using Cate AI?

The exact hours a restaurant can save in labour using Cate AI may vary. However, in the past 30 days based on one of the restaurant's data, Cate AI saved 264 hours. The overall labour savings will depend on the volume of phone orders and inquiries that the AI handles.

How does Cate AI handle complex orders such as customizations or special instructions?

Yes, Cate AI can handle complex orders that involve customizations or special instructions. For instance, it can process orders like 'build your own pizza', or 'half and half pizza', tailoring to specific customer preferences.

Can Cate AI handle catering orders?

Yes, Cate AI has the capability to handle catering orders. It's equipped to manage and process orders intended for catering, easing the process of handling large orders and events for restaurants.

How often should a restaurant adjust Cate AI for seamless customer experience?

The frequency of adjustments to improve the AI's performance is not specified, but it can be done as needed. By diving into the analytics dashboard, restaurants can identify opportunities to refine Cate AI's performance and adjust it for a seamless experience.

Can my customers place orders through text messages with Cate AI?

Yes, customers can place orders through text messages with Cate AI. It can respond to customer text messages, processing orders via SMS apart from handling phone calls.

Does Cate AI have capability to handle multiple locations for franchises?

Cate AI is equipped to handle multiple locations for franchises under its FRANCHISE package. It provides dedicated account management, multiple location support, and other advanced features.

How does Cate AI help in improving customer service of a restaurant?

Cate AI enhances a restaurant's customer service by providing instant responses, handling orders accurately, and incorporating customer feedback to constantly improve service quality. The AI also speaks multiple languages and facilitates smart upselling, both of which contribute to an exemplary customer experience.

Can Cate AI transfer calls to restaurant staff if necessary?

Yes, Cate AI can transfer calls to restaurant staff if necessary. It's designed to understand when a customer needs human assistance and is capable of transferring calls to the appropriate personnel.

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